Phone: 816.832.7527 | Email: inquiries@porterteleo.com

How do I order samples?

Samples can be ordered online with an active Trade Account. To begin adding samples to your cart, please be sure you are logged in with the email and password you provided when setting up your account. Having trouble logging in? Please email us at sales@porterteleo.com and we would be happy to assist you!

Samples are complimentary, with free Economy shipping through USPS Ground Advantage. Expedited shipping can be purchased at checkout.

What size are your samples?

For our Hand Painted Collection, the samples vary in size depending upon the scale of the pattern.
They range in size from 5" x 9" to 36" x 12".
For the Hospitality Collection, samples are 9" x 11".

Do you have larger samples available?

We offer loaner rolls of our hand painted and Type II wallcovering that are approximately 60" in length. They are available for all patterns and colorway, and can be checked out for a 5-week period. Loaner rolls can be ordered through our website and require a $200 deposit that will be refunded upon the loaner roll's return.

Can you rush my sample order?

We offer free shipping for standard sample requests. If you need a sample on a tight timeline, rush shipping can be added at checkout. Samples ordered before noon are filled the same day.

How do I sign up for a Trade Account?

Porter Teleo's Hand Painted Collection of textiles and wallcoverings as well as our Hospitality Collection are sold exclusively to Trade Professionals. To open a Trade Account, please complete our Trade Account Registration Form.

What if I'm not a Trade Professional?

Porter Teleo products are available for purchase exclusively to registered Trade Professionals. We hope everyone enjoys exploring our collections online, however a Trade Account is required for any purchases and sample requests.

If you are a homeowner who is interested in Porter Teleo hand-painted wallcoverings and textiles for your home, we can assist you in finding a Trade Professional to work with on your project. Just contact us at inquires@porterteleo.com and we will be happy to help!

Having trouble logging in?

Please email us at sales@porterteleo.com and we would be happy to assist you!

How is the wallcovering made? Is it actually all hand painted?

Yes, it's actually painted by hand! Our team of highly trained artists employ traditional fine art techniques to create each hand-painted pattern panel by panel - never mass produced. The product is brought to life using only the best materials - from rich archival pigments and high quality Japanese papers for our wallcovering line, to premium linens, silks and textile inks for our line of fine fabrics.

Visit our Instagram for a behind-the-scenes look at our studio in action!

How is it sold?

Porter Teleo wallcoverings are sold by the panel. Panels are 36 inches wide, and start at 9 feet in length. Most patterns can be ordered up to 22 feet in length. When a unique space needs custom sized panels, we can modify our standard panel lengths for an additional fee.

Porter Teleo textiles are 52 - 58 inches wide and sold by the yard, with a maximum piece size of 10 yards. For panels that will be sewn together, designers may provide exact cut lengths of each piece to create a seamless pattern and eliminate waste.

Standard patterns of our hand painted wallcovering and textiles are available for purchase on our website, or by emailing orders@porterteleo.com.

What's a working sample?

Since every job is made-to-order, we need a working sample to use for color control as we mix ink for your specific dye lot. This is typically the wallcovering or textile sample that we sent to you to present to your client. It is important that you keep part of the sample and you send part of it to us. We need a section of the sample that has all of the colors in the pattern, in order to mix ink in all of the right shades for your order; you need to keep half of it for reference.

If your project started with a strike off, it will be used as your working sample. 

What is a CFA?

Once we receive your working sample, we start mixing the dye lot for the entire order and paint an sample for you using your specific dye lot - this is your Cutting for Approval or CFA. Your CFA is then sent for you to approve using the remaining portion of your working sample as a reference.

How is the hand painted wallpaper installed?

Porter Teleo wallcovering must be installed by a qualified professional installer. When applicable, panels will be labeled numerically. Liner paper is recommended. Please review our Hanging Instructions for further details.

No claims are allowed for labor charges or consequential damages under any conditions.

Is there a minimum order quantity?

The minimum order quantity for our wallpaper is (3) 9' panels (or equal value). We have a 3 yard minimum for our textiles. 

Can I customize my order?

Yes, we have created some of our most breathtaking and editorial work in this way. Custom projects come to life in various ways - from choosing your own custom color palette for one of our existing patterns, to collaborating with our artists on a completely custom design! Learn more about this unique capability on our Customization page. 

What about durability?

Porter Teleo wallcoverings are Class A Fire rated, The wallcovering can withstand some moisture, but like other fine wallcoverings, cannot withstand ink, makeup or heavy marks. Product is not guaranteed against fade, color change, wear or bleed. 

We offer a Fibercare sealant for the wallcovering for an additional fee. The sealant we use has no effect on the look or feel of the paper, and helps provide protection against everyday dirt and wear, as well as maintaining the Class A fire rating. 

Regular dusting with a clean, damp, soft towel will ensure paper stays free of dust. A mild, dye-fee, fragrance-free cleanser that has been diluted by 50% can be used with a clean soft towel for light marks. For difficult marks, a white artist’s grade eraser is recommended.

Porter Teleo textiles are hand painted and can display certain irregularities that are inherent to the process. They are not contract grade. 

We also offer an textile-safe acrylic sealant that can be added during the checkout process for an additional fee. The sealant increases the durability and stain resistance of our textiles without changing the hand.

How do I care for my hand painted product?

For our hand painted wallcovering, we recommend regular dusting with a clean cloth. A mild, dye-fee, fragrance-free cleanser that has been diluted by 50% can be used with a clean soft towel for light marks. For difficult marks, a white artist’s grade eraser is recommended.

For our hand painted textiles, we recommend gentle dry cleaning. The typical, and more harsh dry cleaning technique often uses a chemical called Perc, which we do not recommend.

Can I get a formal estimate prior to placing an order?

Of course! Please email our Client Service Team at orders@porterteleo.com to get a formal estimate.

What if I need help determining how much to order?

Please contact our Client Service Team at orders@porterteleo.com to help with layouts, price estimates, and determining quantities. Please note that the final confirmation of quantities is the responsibility of the client. Porter Teleo does not accept responsibility for incorrect quantities or dimensions.

What is the lead time?

Lead times are the same for both the Hand Painted Wallcovering and Textile Collections. The CFA lead time is approximately 2 - 3 weeks and starts upon receipt of deposit payment and working sample. The standard production lead time is 8 weeks from CFA approval.

Lead times do not include transit time or approval times. 

Can you rush my order?

Rush options are available for an additional fee. For all rush orders, the CFA lead time is 1 week. We offer expedited production lead times of a 2 week or 4 week rush. The expedited production lead times begin once your CFA is approved.

What payment methods do you accept?

There are multiple payment options available for your convenience; check, wire transfer, electronic bank transfer or credit card.A minimum 50% deposit is required to initiate your order. Final payment is due prior to shipment. Porter Teleo must have a resale certificate on file to avoid charging tax. Please email resale certificates to orders@porterteleo.com.

What is the suggested retail price?

Our line of products is sold exclusively to the trade, never direct to consumer or at a retail price. Porter Teleo does not suggest a retail price and does not disclose our wholesale pricing without an approved Trade Account.

How do I track my order?

Once your order is placed, you will receive a confirmation email letting you know that we've received your order. Once your order is shipped, you will receive an email notification with your tracking information. All shipping fees are non-refundable.

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will vary, and will be calculated at checkout.

Can I cancel my order?

Once Production has been initiated, Porter Teleo will not accept any returns or cancellations and no refunds will be issued. For our Hand Painted Collection, the first step in the process in mixing the ink for your specific order. Therefore, if an order is cancelled once we've starting mixing your dye lot, a 25% fee will be incurred. Prior to the dye lot being initiated, a 15% cancellation fee will be incurred. Please review our Hand Painted Terms and Conditions or our Hospitality Terms and Conditions for more information.

What if I need to make a change after my order has been placed?

For our Hand Painted Collection, if you need to change your order once we've initiated your dye lot, a 25% change fee will be incurred. If your dye lot has not yet been initiated, for change orders of equal or greater value, no fees will be incurred. Please review our Hand Painted Terms and Conditions or our Hospitality Terms and Conditions for more information.

What if I want to make a return?

The made-to-order nature of our product is part of what makes it so inherently different and special. Our policies related to cancellations, change orders and returns reflect this custom-made nature of our product and our process. Porter Teleo will not accept any returns for product that is within an acceptable tolerance to the approval sample (CFA), and no refunds will be issued. This is an artisanal, hand painted product and can display certain irregularities that are inherent to the process.